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The Customer Service Pocketbook (The Pocketbook)

Author: Sean Mcmanus
Publisher: Management Pocketbooks
Category: Book

List Price: ~~£6.99~~
Buy New: £3.09
You Save: £3.90 (56%)

New (21) Used (6) from £3.09

Rating: 3.5 out of 5 stars

2 reviews
Sales Rank: 114523

Media: Paperback
Edition: 2Rev Ed
Pages: 112
Shipping Weight (lbs): 0.3
Dimensions (in): 5.9 x 4 x 0.6

ISBN: 1903776007
EAN: 9781903776001
ASIN: 1903776007

Publication Date: March 1, 2002
Availability: Usually dispatched within 1-2 business days
Shipping: International shipping available
Condition: BRAND NEW - ***Delivery usually * 2 - 3 * working days - From Aphrohead of SOUTHPORT, Lancs, UK *** . Priority Airmail used Worldwide on International orders. Thanks from all at Aphrohead.

Also Available In:

•	Paperback - The Customer Service Pocketbook (Sales & Marketing)

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Customer Reviews:

3 out of 5 stars

OK as an introduction October 17, 2008
Simon Hazeldine (Loughborough, UK)
The management pocketbook series provide useful introductions to their subject areas and the Customer Service Pocketbook is no exception. You just need to be aware that due to the space limitations the format places on its authors you can't really expect them to go into any great depth. However, as a introductory text covering some key themes this is a good place to start.

Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'

4 out of 5 stars

Alot of useful tips to effective customer care February 23, 2002
3 out of 3 found this review helpful

I was just slightly disappointed in this book as it contained more knowledge tests more than information - hoever there were quite alot of useful tips that I wouldn't hesitate to use in a working environment as well as being a customer myself

InsideTheMarket.co.uk

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The Customer Service Pocketbook (The Pocketbook)

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Easy, Safe & Secure Shopping. Low Prices & Fast Shipping.
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